Oi_e 1.48.3

Oi_e is the app for customers who have Oi Fibra internet. With Oi_e, you can request support, view and download bills, change payment methods, track requests, change your Wi-Fi password, and much more.

In this new version, we have added notifications to simplify your life. We will notify you when you need to update the app and whenever the app is undergoing maintenance.

Some customers continue to access products in the Minha Oi app. Soon, the functionalities of both apps will be combined to provide a complete experience for you.

Identify your profile to know which app to use, Oi_e or Minha Oi.

1. I HAVE SUBSCRIBED TO OI FIBRA INTERNET, MY PRODUCT HAS BEEN INSTALLED, BUT I'M HAVING ACCESS ISSUES
   Please email us at [email protected] with your full name, phone number registered in Oi_e with area code, and a description of the problem. We will provide guidance to resolve the issue.
2. I HAVE SUBSCRIBED TO INTERNET SERVICE, BUT IT HAS NOT BEEN INSTALLED YET
   Please wait for the installation to be completed and then access the Oi_e app again.
3. MY INTERNET IS INACTIVE OR HAS BEEN CANCELLED
   Please send your request via email to [email protected].
4. I HAVE ONE OR MORE OF THESE PRODUCTS: CELLULAR PLAN, TV, OR COMBO
   Manage your products in the Minha Oi app.
5. I HAVE OI INTERNET AND ONE OR MORE OF THESE PRODUCTS: CELLULAR PLAN, TV, OR COMBO
   You can manage your internet in Oi_e, while the other products are managed in the Minha Oi app.

Need assistance? Solve it with the Oi_e app.

CHANGE YOUR WI-FI PASSWORD

Want to keep your network secure? Change the password periodically.

To do this:

1. Select the option...

ACCESS YOUR BILLS

Want to quickly and conveniently check your bills?

To do this:

1. Just access...

PAYMENT METHODS

How would you prefer to pay your Oi Fibra bill: with a credit card, direct debit, or boleto?

To select a payment method:

1. Just go to Products.

TECHNICAL SUPPORT

Experiencing a connection issue, slow internet, or frequent disconnections? Use our diagnostic and troubleshooting tool.

To access technical support:

1. Simply choose the Support option.

RESCHEDULE VISIT

If you have requested a technical visit and need to reschedule, you can choose another date using the Oi_e app.

To reschedule:

1. Access Support.

YOUR PROFILE

Need to change personal information? Use the Oi_e app to manage your profile and update your email, password, or contact phone number.

To access your profile:

1. Simply click on My Profile.